Contact
Contact
Write to [email protected]. One inbox, read by the editorial team, answered within two working days in English. There is no phone line and no live chat here, because everything we do is written down and checked before it goes out.
The messages that change the page fastest are the specific ones. Name the casino, give the date, say what the cashier or the terms actually did, and attach a screenshot if you kept one. A reader reporting a payout that ran past its published window will usually see us re-test that cashier the same week, and the review updated with the new figure if the report holds up.
Two things we cannot do. We are not lawyers, so we give no legal advice on gambling in New Zealand. We are not a party to your account, so we cannot release a withdrawal, reverse a bonus forfeiture or lift a verification hold. What we can do is point you at the licensing regulator that handles complaints against the operator, and tell you what that process usually requires from you.